Priority two will focus on long-term planning to drive continual improvement. Priority one will be to standardize, stabilize, and optimize these activities all while continuing to meet tight, daily SLAs. You will not be starting from scratch - as a result of Aureas aggressive acquisition strategy, a set of inherited SaaSOps activities already exist. The Vice President of SaaSOps will be responsible for building out a globally dispersed SaaSOps team and ultra efficient application hosting infrastructure. Crossover specializes in finding and managing the talent in todays global workforce and will help you through the recruiting process. Today we serve companies such as Disney, British Airways, PayPal, and Bank of America, helping them transform their customers experiences.Īurea is partnering with Crossover to fill this position. Aurea is a company with a strategy to grow both through expansion of its core business and through acquisition of additional software companies. The Aurea leadership team manages product management SaaS operations and engineering delivery for a collection of affiliated solutions, as such, a VP of SaaSOps will have the opportunity to lead a true multi-product, multi-domain, multi-team organization.Īurea is a company with a long-term view on delivering customer success at a high level of efficiency and profitability. If you are a world-class software as a service leader with the intellectual curiosity and desire to execute to drastically differentiated cutting edge operating processes if you have a passion for metrics-driven approach to productivity management if you possess senior organizational leadership, combined with the deep technical experience necessary to manage SaaS operations for a portfolio of software companies generating $100M annually this role is for you.Īurea Software is a fast growing enterprise software company that delivers transformative customer experience through a variety of world class software products. Unfortunately, the hiring company is no longer accepting new applications. Mostly, the CS Ops manager is a promoted CSM, which means the role calls for extensive experience to immediately build visibility into the CS team's business outcomes, identify areas for improvement, and earmark projects that should be prioritized for Customer Success.The job listing has expired. But the need to separate this function into a dedicated role is increasingly apparent. It saves your travel time and you can plan your time with your family. They just expect you to deliver quality work and deliver as per the expectations of your manager. They do not care about your work procedures or your timings. They impose no restrictions on the consultants they hire. In startups and small companies, the CSM mostly doubles as the CS Ops manager. Crossover provides a very remote-environment friendly job. CSMs identify consistent issues affecting the CS team, break them down into manageable components, and tailor solutions with quantifiable results. They evaluate the pain points CSMs face in their daily work and conceptualize how processes work. CS Ops managers establish baseline productivity using various metrics (e.g., net MMR churn) and assess the hindrances to learning about new product features. To better understand what CS Ops is, think of "success operations" as a product that optimizes processes for Customer Success Managers (CSMs). A Customer Success Operations (CS Ops) Manager provides tactical support to the CS team by helping it improve its efficiency and KPIs.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |